- Payment Options
- Customer ServiceNew Service Request Reading your Meter Disconnection of Service Bill Payment Options Contact Us
- Contact9709 Mount Carmel Road Bailey, MS 39320
The North Lauderdale Water Association (NLWA) was founded in 1966 and originally consisted of a single well that pumped 250 gallons per minute, one iron removal filter, two 200,000-gallon storage tanks, and 62 miles of distribution pipelines. Today NLWA comprises 5 active wells, 4 treatment plants, and 4 tanks with the capacity to treat and deliver more than 3 million gallons per day and store 1 million gallons. NLWA currently distributes treated water through 800 miles of pipeline to nearly 4,000 metered connections (~ 10,000 people) including 3,970 households, 6 schools, Okatibbee Water Park and the Van Zyverden bulb plant. We draw our water from the Lower Wilcox aquifer at depths between 450 and 650 feet. The water is naturally high in iron content (3-4 ppm), and removing iron is the principal challenge for our plants. Our mission is to consistently deliver high quality water to our members.
— Water Precautions for Freezing Weather —
Freezing temperatures are coming Wednesday night, and this winter is likely to be longer and colder than normal. It is time to do a little preparation to avoid trouble. When water freezes, it expands and can build up hundreds of pounds per square inch of pressure able to burst hoses and split pipes open. Here are some tips to prevent frozen pipes, leaks, and high water bills.
1. Turn off outdoor faucets and disconnect any hoses. Protect faucets with insulating covers or wraps.
2. Replace missing trailer skirting and seal any openings where wind can blow into crawlspaces under homes.
3. Pipes in attics and crawl spaces should be protected with insulation or heat. Pipe insulation fiberglass wraps or foam sleeves are available at hardware and home improvement stores.
4. Any exposed outdoor water pipes that cannot be drained are highly vulnerable to freezing and bursting. Plug-in electric heating wraps and tapes are an option. Select a heating cable with the UL label and a built-in thermostat that turns the heat on when needed (without a thermostat, the cable has to be plugged in each time and might be forgotten). Follow the manufacturer’s instructions closely. Pipes underground are less likely to freeze, but can still burst if the temperature stays below freezing for several days.
5. Leave inside cabinet doors open under the kitchen and bathroom sinks to allow warmer room air to circulate around pipes.
6. Let faucets drip slowly to keep water flowing through pipes that are vulnerable to freezing. Ice might still form in the pipes, but an open faucet allows the pressure to bleed off before bursting the pipes. If the dripping stops, it may mean that ice is blocking the pipe; keep the faucet open, since the pipe still needs pressure relief.
7. If a property is going to be unoccupied for a week or more during the winter, and especially if the heat is to be cut off, it is a good idea to have the water shut off at the meter so that any leak will not run for days undetected.
8. Please call the NLWA office if you need the water shut off or if you see a suspected leak on our system. There is no charge to turn the water off in an emergency. We do have a $50 charge for a service call to turn water back on, and this is to cover the costs and time of both trips.
9. Members are responsible for the lines from the water meter to their homes and any repairs needed to these lines. NLWA crew cannot perform plumbing work on Members’ lines.
10. If NLWA personnel happen to see signs of a leak at a served property such as a spinning water meter or obvious evidence of water, and they cannot find anyone home to alert, our policy is to shut off the water at the meter and leave a note on the door. The intent of this policy is to prevent damage and high water bills for homes that are unoccupied. Each year we have several customers with very high water bills due to leaks that run for days or weeks.
11. If you come home to find your water has been shut off, please check for signs of a leak. If it happens to be nothing more than a running toilet, we hope you will be tolerant of the inconvenience and realize the intent was to be helpful. Call us and we will turn the water back on without a service call charge.
May you stay warm and healthy this winter.
-Your NLWA Board and Staff … See MoreSee Less
— Office Closure —
The NLWA office will be closed November 24th and 25th (Thursday and Friday) for Thanksgiving. We will reopen Monday November 28th at 7am.
In case of a water service emergency, please call 601-681-6157.
-Your NLWA employees and board … See MoreSee Less
— Pressure Improvement Project —
Since the founding of NLWA in 1966, members served by Plant 1 have had water pressure provided by a 200,000-gal standpipe tank on a hill at the intersection of Hillview and Mount Carmel. That tank sits on the ground, and thus does not provide much pressure to homes at the same ground elevation. This tank serves 1,500 of our 4,000 meters, from King Road to Daleville to Rabbit Road (see map).
We are blessed to have just been awarded a $1.5 million low-interest loan from the state to build a new 500,000-gal elevated tank to replace the old ground tank. This tank will raise the water level from a 578’ overflow to a 644’ overflow, increasing maximum system pressure by 30 psi, and also increasing the amount of water we have available in the event of a power outage. It will bring the Plant 1 system up to the same maximum pressure level as our other plants.
Your board has been working on obtaining this loan for over a year, and preparing our finances to be able to accomodate the monthly payment. Our consulting engineer is well-experienced with such projects and is already moving forward. We have a design and bid process to first complete, and hope to begin construction shortly into the new year. We believe we should be able to place the new tank into service by the end of 2017.
Improving water quality has been our first priority these past 3 years. All four of our plants have now been substantially overhauled and are operating very well and producing clear and healthy water we are proud to drink. Improving pressure has been our second priority, and much progress has been made in specific trouble spots. However, we still have more work to do here. This new tank will bring major pressure improvement to many members who have never had good pressure.
for the NLWA Board … See MoreSee Less