- Payment Options
- Customer ServiceNew Service Request Reading your Meter Disconnection of Service Bill Payment Options Contact Us
- Contact9709 Mount Carmel Road Bailey, MS 39320
The North Lauderdale Water Association (NLWA) was founded in 1966 and originally consisted of a single well that pumped 250 gallons per minute, one iron removal filter, two 200,00-gallon storage tanks, and 62 miles of distribution pipelines. Today NLWA comprises 5 active wells, 4 treatment plants, and 4 tanks with the capacity to treat and deliver more than 3 million gallons per day and store 1 million gallons. NLWA currently distributes treated water through 800 miles of pipeline to nearly 4,000 metered connections (~ 10,000 people) including 3,970 households, 6 schools, and the Van Zyverden bulb plant. We draw our water from the Lower Wilcox aquifer at depths between 450 and 650 feet. The water is naturally high in iron content (3-4 ppm), and removing iron is the principal challenge for our plants. Our mission is to consistently deliver high quality water to our members.
NLWA OFFICE WILL BE CLOSED NOVEMBER 26TH AND NOVEMBER 27TH FOR THANKSGIVING HOLIDAYS. WE WILL REOPEN MONDAY NOVEMBER 30TH.
IN CASE OF AN EMERGENCY, PLEASE CALL 601-681-6157.
NLWA … See MoreSee Less
— Water Precautions for Freezing Weather —
Freezing temperatures have arrived. When water freezes, it expands and can burst pipes. Here are some tips to prevent frozen pipes, leaks, and high water bills.
1. Turn off outdoor faucets and disconnect any hoses. Protect faucets with insulating covers or wraps.
2. Replace missing trailer skirting and seal any openings where wind can blow into crawlspaces under homes.
3. Pipes in attics and crawl spaces should be protected with insulation or heat. Pipe insulation fiberglass wraps or foam sleeves are available at hardware and home improvement stores.
4. Any exposed outdoor water pipes that cannot be drained are highly vulnerable to freezing and bursting. Plug-in electric heating wraps and tapes are an option. Select a heating cable with the UL label and a built-in thermostat that turns the heat on when needed (without a thermostat, the cable has to be plugged in each time and might be forgotten). Follow the manufacturer’s instructions closely. Pipes underground are less likely to freeze, but can still burst if the temperature stays below freezing for several days.
5. Leave inside cabinet doors open under the kitchen and bathroom sinks to allow warmer room air to circulate around pipes.
6. Let faucets drip slowly to keep water flowing through pipes that are vulnerable to freezing. Ice might still form in the pipes, but an open faucet allows the pressure to bleed off before bursting the pipes. If the dripping stops, it may mean that ice is blocking the pipe; keep the faucet open, since the pipe still needs pressure relief.
7. If a property is going to be unoccupied for a week or more during the winter, and especially if the heat is to be cut off, it is a good idea to have the water shut off at the meter so that any leak will not run for days undetected.
8. Please call the NLWA office if you need the water shut off or if you see a suspected leak on our system. There is no charge to turn the water off in an emergency. We do have a $50 charge for a service call to turn water back on, and this is to cover the costs and time of both trips.
9. Members are responsible for the lines from the water meter to their homes and any repairs needed to these lines. NLWA crew cannot perform plumbing work on Member’s lines.
10. If NLWA personnel happen to see signs of a leak at a served property such as a spinning water meter or obvious evidence of water, and they cannot find anyone home to alert, our policy is to shut off the water at the meter and leave a note on the door. The intent of this policy is to prevent damage and high water bills for homes that are unoccupied. Last year we had several customers with very high water bills due to leaks that ran for weeks.
11. If you come home to find your water has been shut off, please check for signs of a leak. If it happens to be nothing more than a running toilet, we hope you will be tolerant of the inconvenience and realize the intent was to be helpful. Call us and we will turn the water back on without a service call charge.
May you stay warm and healthy this winter.
-Your NLWA Board and Staff … See MoreSee Less
–Public Notice —
NLWA members served by Plant 1 generally have low water pressure. This is simply because this is the oldest part of the system and it was built with only ground storage tanks. There is no elevated tank (water tower) for these 1,400 members. Now that all our plants are consistently producing high-quality water, the board of directors has begun to tackle this long-standing pressure problem. The solution is to build a new elevated tank.
The first step was refinancing our entire existing loan portfolio to take advantage of the lowest possible rates and position us to be able to take out a new loan if necessary. This refinance, which we completed last month, will save the Association nearly $1.5 million over the next 22 years. Meanwhile, we have been consulting with our engineer and developing preliminary plans and submitting applications for federal and state funds. The current plan is to build the tank on land we already own on Mount Carmel Road just south of Plant 1. This option is the one with least impact to our members, to the environment, and we believe also to traffic near our plant during construction.
On page A2 of last Saturday’s Meridian Star, we published a notice of an upcoming public meeting to discuss our plan. That notice is attached and the meeting is open to members and non-members. It will be held at 12:00 noon on Thursday the 12th of November at the main office. It is an informal question and answer session that our engineer will attend.
We have taken some steps to improve pressure for Plant 1 members (and others) in the interim. These include installing special motor controllers on our pumps that let us run them continuously at variable speed to provide continuous pressure to the system. We have also installed new lines and rerouted some existing service paths to provide people higher pressure water from Plants 2 or 4 or 5 where we can. We have additional plans to install some new pipe to shorten the path and increase the diameter of lines serving certain members who currently have restricted flows during peak usage times in the morning and evening. But, the most dramatic improvement will be when the new tank is put online. We are expecting this realistically to be 18 months to two years in the future. … See MoreSee Less